Building a
Digital-First
Bank

The African Digital
Banking Transformation
Report 2022

The leading report for digital transformation in Africa

Digital transformation is crucial to the future of African banking. The digitisation process is completely transforming the African banking sector, but big questions remain over the speed of that transformation and the nature of the changes being implemented. To provide a clear roadmap for digital transformation across the banking sector in Africa, African Banker magazine and Backbase, the leading Engagement Banking Platform, have created a report that deep dives into the new reality faced by Africa’s banks.

Get started with your digital banking strategy, download the report and get access to:

  • Key market trends in 2022 that will influence your digital roadmap
  • Insights on the digital strategy of leading African banks
  • Success stories from peers at Standard BankEcobank and Vista Bank Guinea

Key trends

The African Digital Banking Transformation Report 2022 explores the key digital transformation trends shaping the banking industry and the transformative benefits of the platform-led banking model.

Small and medium-sized businesses (SMEs) present a huge potential growth area for banks as they digitise their offering. The report includes a focus on digital banking provision for SMEs, looking at how banks can ensure they do not miss the opportunities in this vital new market.

We also look at the skills needed to support digital transformation, examine case studies of banks that are successfully making the transition and investigate what regulators are doing to create the right environment.

We conducted in-depth interviews with senior figures from some of the continent’s leading banks and also commissioned a survey of banks of varying sizes across the entire African continent.

“About 25% of the bank’s SME customers currently engage online but we are confident that this figure will come close to 60% within the next two years.”

Abdoulaye Diallo, Head of SME and Corporate Banking, Vista Bank Guinea

Uncover strategic insights

Underpinning the report is an industry-wide survey that investigates how banks perceive and promote digital transformation. Some of the findings confirmed what we knew already, but others came as a major surprise. Get exclusive insights in the African banking market and compare yourself with leading banks across the continent.

of surveyed banks now offer digital services to their clients.

of respondents consider digital transformation the most important factor for their growth.

of banks told us that less than a quarter of their SME customers use any form of digital service.

“Our belief and expectation is that the shift to digital by our customers represents a permanent behavioural change… Digitalisation is a journey for Africa, and it’s happening!”

Owureku Asare, Ecobank Group Head for Digital Solutions

About the Report

The African Digital Banking Transformation Report is a publication by African Banker magazine in association with Backbase.

African Banker is a quarterly magazine dedicated to banking and finance in Africa. It covers news from the banking, finance, insurance, and currency sectors, as well as the latest analysis from the stock markets and capital markets.

Backbase provides the leading Engagement Banking platform that empowers banks and other FI to accelerate their digital transformation.

Find out more about Backbase by visiting the official website at www.backbase.com

For any additional enquiries, please contact Pedro Besugo, [email protected]